We want you to be happy with your purchase!
On all mail order and internet orders we offer a no-quibbles refund guarantee. All that we ask is that you return your product to us within 30 working days in its original condition.
We make every effort to ensure your order reaches you in perfect condition, but in the unlikely event of your receiving a damaged item, please contact us immediately.
Items that are special orders cannot be returned. Special orders are items that we do not normally keep in stock, due to the size or value, that we have order especially for you.
You will be notified by e-mail or by phone if your order includes special order items, (usually items of furniture). This does not affect your statutory rights.
You will have the choice of cancelling the order within 7 days of placing the order, but it is your responsibility to ensure that special orders will fit into your premises.
We regret we cannot offer a refund on the delivery cost of your order unless the item is faulty.
This policy applies to internet & mail order purchases only and an exchange or equivalent value gift voucher policy applies to items purchased at our stores. This does not affect your statutory rights.
If you have any questions about ordering or returns please email us or call 020 7704 1999 (option 1)