NON FURNITURE ORDERS

    Order acceptance and the completion of the contract between you and Aria will take place on the dispatch of the products ordered by you, unless we have notified you, that we do not accept your order or you have cancelled it in accordance with the instructions in Ordering Information. Non-acceptance of an order may be a result of one of the following:

    • The product you ordered being unavailable from stock
    • Our inability to obtain authorisation for your payment
    • The identification of a pricing or product description error
    • Not meeting the eligibility to order criteria set out in the Terms & Conditions

    If there are any problems with your order, you will be contacted by a member of our team.

    We reserve the right to reject any offer to purchase by you at any time. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party gains unauthorised access to any data you provide when accessing or ordering from the Website.

    Contract Cancellation - Distance Selling Regulations

    You are entitled to cancel this contract if you wish to do so, provided you exercise your right no longer than 7 working days after the day on which you receive your delivery. To exercise your right of cancellation you must give written notice to Aria via letter or email with full details of your order.

    If you exercise your right of cancellation after the items have been delivered to you, you will be responsible for returning your order to Aria at your own cost.

    Further, you must take reasonable care to ensure the items are not damaged in the meantime or whilst in transit. Aria reserves the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount if we find that the product has not been returned to us in fully resalable condition.

    Products that fall into the following categories will not be refunded unless they are proven to be faulty;

    • Self assembly furniture cannot be returned once assembly is part or fully completed
    • Items not normally held in stock at Aria’s premises, which have been ordered especially for the customer
    • Personal grooming products, Confectionery, and Jewellery.

    If you wish to exercise your right to cancel this contract prior to order dispatch, please email customerservice@ariashop.co.uk or call 020 7704 1999 (option 1) immediately. If your order has already been dispatched please follow the procedure set out in Returns.

    This does not affect your statutory rights.

    Description of Products

    Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information, including Product Descriptions, appearing on this Website at a particular time may not always reflect the position at the exact moment you place an order.

    In accepting these Conditions you agree to provide Aria truthful and accurate information and act in accordance with the Licensing Act of 1964.

    Payment

    We accept all valid debit and credit cards.

    All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery.

    You confirm that the credit or debit card that is being used is yours. All credit / debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

    FURNITURE ORDERS

    Payment of Purchase Price and Ownership of Goods

    On point of purchase Aria will take full payment in advance of delivery. For our cancellation and refund policy please see below.

    Large Furniture Access Check

    Large pieces of furniture, including sofas tables and shelving units, are sold with the agreement that the item will fit into the customer’s chosen destination.

    It is the customer’s responsibility to make sure that the item they are purchasing will fit through the access doors and corridors and into the chosen room. Aria strongly recommends that an access check is made by our delivery team to guarantee that the item is suitable for the space.

    Access checks can be carried out within the London area, at a cost of £25, however, this cost will be deducted from the value of the item, if the access check is successful. A successful access check guarantees that the item will fit, and if it does not, Aria will take back the item at no further cost to the customer.

    If an access check is declined by the customer, or is outside the London area, and it is found upon delivery, that the item does not fit into the property, Aria will keep 50% of the value of the item to cover the costs of delivery, return and re-stocking of the item. If it is apparent upon delivery that the item will not fit into the property, the delivery team will inform the customer. If the customer still insists that the delivery should be attempted, Aria is not liable for any damage to the item which occurs from this. If damage does occur, Aria can seek to find a solution to repair the damage, but this will be at the customer’s cost.

    If we attempt to make a delivery on the delivery date/time slot that you have accepted and no one is present to receive the goods, necessitating a repeat delivery, you will incur a repeat delivery charge equal to that which has been charged, which must be paid prior to the redelivery. If the original delivery was free, then the applicable delivery charge for the size of item will be made, based on the largest item in your order.

    If your goods remain at our warehouse for more than four weeks, during which time you fail to accept delivery/redelivery (despite Aria having contacted you to do so), you will incur storage charges of £15 per week. We also reserve the right to cancel your order and retain up to 50% of you order value.

    Collection/Delivery

    We will contact you when the item you have ordered is available to be delivered, or if it will soon be available for delivery. At that time, we will arrange a convenient time for delivery to you.

    Any difficulty in delivering the item into your premises may incur additional waiting time charges. If you require a special delivery, for example up several flights of stairs, or where additional equipment is required. Any extra charges are to be paid by you, the customer.

    Short Delivery, Defective Goods or Damaged Goods

    We strongly advise you to thoroughly check your goods upon receipt. To protect your interests, any claim concerning short delivery and/or damaged and/or defective goods found on delivery, or concerning damaged or defective goods found at a later date, must be notified as soon as possible to our team on 020 7704 1999 (Option 1) or customerservice@ariashop.co.uk. We do not accept any claims for damage caused by you the customer.

    Contract Cancellation and Returns Procedure for Furniture Orders Only

    You are entitled to cancel this contract if you wish to do so, provided you exercise your right no longer than 7 working days after the day on which you receive your delivery.

    To exercise your right of cancellation you must give written notice to Aria via letter or email with full details of your order. If you wish to cancel this contract once your order has been dispatched please note the following procedure will apply:

    Should you wish to return a furniture item we will arrange to collect this item from you and will apply an appropriate collection charge. The collection charge will be the same cost as the original delivery charge levied and will be deducted from the refund value when processed. If the original delivery charge was free then a charge of £75 for the collection will be charged. To arrange a collection please contact our team on 020 7704 6222.

    You will be reimbursed to the card with which you paid for the goods once the goods have been received back into our Distribution Centre.

    Please note that your original delivery charges will not be refunded. A refund of the delivery charge will only be given in the instance of incorrect, damaged or faulty goods.

    Aria reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount if we find that the product has not been returned to us in fully resalable condition.

    Products, which fall into the following categories, will not be refunded unless they are proven to be faulty;

    • Any goods made to order or not normally kept in stock at Aria
    • Self assembly furniture cannot be returned once assembly is part or fully completed

    If you wish to exercise your right to cancel this contract prior to order dispatch, please email customerservice@ariashop.co.uk or call 020 7704 1999 immediately. If your order has already been dispatched please follow the procedure set out in Refund & Returns.

    This does not affect your statutory rights.

    Returns Procedure for Damaged Furniture Deliveries (online furniture orders only)

    In the unlikely event that your furniture arrives damaged or faulty please email customerservice@ariashop.co.uk or call 020 7704 6222 immediately. Aria may ask you to send images of the fault & it is advisable to keep the packaging in which the item arrived, until it has been inspected.

    Data Protection

    We reserve the right to keep all customer details on Aria’s ordering system and a paper copy of your details at our Head Office until such a time we deem it suitable to destroy them. We will take all reasonable steps to ensure all information remains confidential.

    Description of Products

    Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information, including Product Descriptions, appearing on this Website at a particular time may not always reflect the position at the exact moment you place an order.

    Payment

    All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery.

    Refusal of Transaction

    We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold, removing or editing any materials or content on the Website, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

    To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under English law you must:

    • Register by providing your real name, phone number, email address, payment details and other requested information
    • Be over 18 years of age
    • Stipulate a delivery address in the United Kingdom. Please note that PO box numbers, hotels and accommodation addresses are not acceptable
    • Possess a valid credit or debit card issued by a bank acceptable to us

    By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

    Aria is the trading name of Gulhane Smith Ltd

    The Registered Company address of Gulhane Smith Ltd is :
    Barnsbury Hall
    Barnsbury Street
    Islington
    London N1 1PN

    Company registration number: 2117128

    VAT registration number: GB 506017779