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Delivery Charges

Delivery charges are calculated at the stage of entering your postcode. If you are unsure what the delivery cost is for an item, please contact our team or call: 020 7704 6222 during opening hours and we will be more than happy to help.

If the item is in stock, the lead time for small-medium parcels is 3-5 working days.

For furniture orders, we will contact you with an expected lead time.

  • Small Parcel UK-wide £1.95
  • Medium Parcel UK Mainland £5.95
  • Large Parcel UK Mainland £19.95
  • Small Furniture London postcode £19
  • Large Furniture London postcode £60
(item is checked on delivery, and packaging taken away)
    • Small Furniture outside London £55
    • Large Furniture outside London £145

    • Outside UK Mainland – contact us for a quote

    Please note that postcodes in Highlands, Islands and Northern Ireland may incur additional charges.

    Timings

    We aim to deliver your order within 5 working days. Some items may have a long delivery time, this will be stated above ‘Add to basket’ in the description. We will contact you if you purchase these items or if you item is not in stock. We can order out of stock items for you. We will notify you by email giving you the option to cancel if you would rather not wait.

    UK Highlands, Islands and Outside of the UK

    For small parcels, a surcharge will be applied to postcodes representing the UK Highlands & Islands. For larger items, we will contact you to inform you of any additional charges that would need to be paid.  We will process this additional charge at our store address.

    Overseas Delivery

    We can deliver overseas but we will need to offer a quotation first. Please contact us for a quote, with the details of your order and its destination.

    Click & Collect

    You can collect your purchase in-store at a time convenient for you, free of charge. This service is available within store opening times which you can view here

    Please Note:

    There will only be one delivery charge per order, based on the total size/weight of the full order.

    Large Furniture Access Checks

    Large pieces of furniture, including sofas, tables and shelving units, are sold with the agreement that the item will fit into the customer’s chosen destination.

    It is the customer’s responsibility to make sure that the item they are purchasing will fit thought the access doors and corridors and into the chosen room.

    Aria strongly recommends that an access check is made by our delivery team to guarantee that the item is suitable for the space.

    Access checks can be carried out within the London area, at a cost of £30, however, this cost will be deducted from the value of the item, if the access checks is successful.

    A successful access checks guarantees that the item will fit, and if it does not, Aria will take the back the item at no further cost to the customer.

    If an access check is declined by the customer, or is outside the London area, and it is found upon delivery, that the item does not fit into the property, Aria will keep 50% of the value of the item to cover the costs of delivery, return and re-stocking of the item.

    If it is apparent upon delivery that the item will not fit into the property, the delivery team will inform the customer. If the customer still insists that the delivery should be attempted, Aria is not liable for any damage to the item which occurs from this. If damage does occur, Aria can seek to find a solution to repair the damage, but this will be at the customer’s cost.

    Returns

    We want you to be happy with your purchase!

    On all mail order and internet orders, we offer a no-quibbles refund guarantee. All that we ask is that you return your product to us within 30 working days of receipt, in its original condition.

    We make every effort to ensure your order reaches you in perfect condition, but in the unlikely event of your receiving a damaged item, please contact us within 48 hours.

    Items that are special orders cannot be returned. Special orders are items that we do not normally keep in stock, due to the size or value or items made-to-order.

    You will be notified by e-mail or by phone if your order includes special order items, (usually items of furniture). This does not affect your statutory rights.

    You will have the choice of cancelling the order within 7 days of placing the order, but it is your responsibility to ensure that special order items will fit into your premises. (See Large Furniture Access Checks terms and conditions)

    We regret we cannot offer a refund on the delivery cost of your returned order unless the item is faulty.

    When the returned item is received by us, it will be checked, and if found to be in good and saleable condition, we will issue a refund within 14 days of receipt of the item at our premises.

    This policy is in accordance with the Distance Selling Regulations and applies to internet and mail order purchases only. An exchange or equivalent value gift voucher policy applies to items purchased at our stores. This does not affect your statutory rights.

    If you have any questions about ordering or returns please email us or call 020 7704 1999.

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