Terms & Conditions
Please note, the following terms relate only to orders via our website. For orders placed in person at our stores, please see our in-store returns policy.
If you are ordering items of furniture, we strongly recommend you read the additional terms below.
1. Placing an Order
By placing an order on the Aria website, you are entering into a contract with Aria. If you think you've made an error in placing your order, don't panic, phone or email us as soon as you can, and we'll try to resolve the problem.
There are cases where we may be unable to accept your order:
- The product you ordered being unavailable from stock
- The identification of pricing or product description error/s
- Our inability to obtain authorisation for your payment
- Indication of risk of your payment being fraudulent
If there are any problems with your order, you will be contacted by a member of our team as soon as possible. The contract is deemed complete upon dispatch of your order to you.
Order Acceptance Disclaimers
We reserve the right to reject any offer to purchase by you at any time.
To be eligible to purchase products on this Website under English law, you must:
- Register your real name, phone number, email address, payment details and other requested information
- Be over 18 years of age
- Stipulate a delivery address within the UK (PO Box numbers, hotels and other accommodation addresses are not acceptable)
- Possess a valid credit or debit card, issued by a bank acceptable to us
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party gains unauthorised access to any data you provide when accessing or ordering from the Website.
We do make every attempt to keep our website up to date, it is sometimes the case that information including descriptions, prices and lead times is incorrect at the time of your order. We will always contact you if you need to be made aware of any changes before processing your order.
Our goods are sold with the understanding that they are intended for use solely within the UK only, and are not to be subsequently exported. We cannot be held liable for any faults, complications, or incompatibilities that arise from the shipping, export, or use outside of the UK.
Full payment is taken for your order at the time of purchase.
We accept valid Visa, Mastercard, Maestro and JCB cards. You can also pay via PayPal. All prices shown are inclusive of the current UK VAT rate (where applicable) of 20%. The total cost in your basket before you proceed to payment will include any applicable delivery charges.
All credit and debit cards used for payment are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not authorise payment to us, we will not be liable for any delay or non-delivery of your order.
Please see our Delivery page, which lists the charges that can apply to your order
For purchases made from 1–24 December, the returns period will extend up to the following month, ending on 31st January.
In line with the Distance Selling Regulations, Aria offer a 30-day returns policy. Except in the case of custom-made orders and other non-returnable items, if you receive your order and change your mind about it, just pack the items back up with the returns note that will be included in your delivery.
On the returns note, mark the returns reason, with a description if you can. Returns must be sent to:
London N1 1PN
T: 020 7704 1999
You have 30 days to return the item to us, from the date of dispatch of your order from us. You are responsible for ensuring the items and item packaging arrive in perfect and saleable condition. We recommend sending the returns with a signed-for service. When we receive the parcels back, we will check the items and if found to be in a good and saleable condition, we will refund the returned items via our online bank, within 14 days of receiving the returns.
We cannot refund delivery charges to or from you for items that you have decided against. Should you request the return of a large item, Aria can offer a quotation for collection, based on the size of the item - contact email@example.com.
For reasons of hygiene, we cannot accept returns of items of custom-made items (such as upholstery), toiletries, jewellery, underwear or edible items.
5. Short Delivery, Defective or Damaged Goods
We strongly advise you to thoroughly check your goods upon receipt, as any discrepancies or damages must be reported within 48 hours to our team. Open and handle the items carefully, as we do not accept any claims for damage that you have caused yourself.
Please take photos of the items and packaging and, if you can, email these to firstname.lastname@example.org, describing the problem. Hold onto any damaged items and the packaging until we collect them or ask you to dispose of them – our couriers may want to inspect the packaging if the items have arrived damaged.
6. Furniture Orders
Orders of furniture items that are made-to-order are not returnable. You will be contacted to inform you of any such items in your order.
Large pieces of furniture, including sofas, tables and shelving units, are sold with the agreement that the item will fit into the customer’s chosen destination. and be suitable for your requirements. We strongly recommend you thoroughly measure your space before completing an order.
It is the customer’s responsibility to make sure that the items they are purchasing will fit through the access doors and corridors into the chosen room. Aria strongly recommends that an access check is made by our delivery team, to guarantee that the item is suitable for the space.
Access checks can be carried out within the London area, at a cost of £50. However, this cost will be refunded from the total of your order if the access check is successful. A successful access check guarantees that the item will fit, and if it does not, Aria will take back the item at no further cost to the customer.
If an access check is declined by the customer, or is outside of the London area and, upon delivery, the item does not fit into the property, Aria will keep 50% of the value of the item to cover the costs of delivery, return, and restocking of the item. The delivery team will inform the customer if the item does not fit, but if the customer then insists that a delivery attempt is made, Aria is not liable for damage to the item or the property, which occurs as a result. If damage does occur, Aria can seek to find a solution to repair the damage, but this will be at the customer’s cost.
If you are measuring for access, remember to account for any handrails, steps, door handles, etc., that may hinder the passage of the item. You should consider the diagonal measurement of the item, for accessing tight corners. Aria can provide you with the measurements of the item, taking into account the possibility for removing legs, cushions, etc.
We, or our delivery company will contact you prior to making delivery, to arrange a convenient date or time for delivery to you.
If we attempt to make a delivery on the date/time slot that you have accepted and no one is present to receive the delivery, you will incur waiting charges in the case of a delay, or a repeat delivery charge equal to the delivery charge in your order. This repeat delivery charge must be paid prior to the redelivery. If the original delivery was free, then the applicable delivery charge for the size of item will be charged, based on the largest item in your order.
If your goods remain at our warehouse for more than four weeks, during which time you do not accept delivery/redelivery after having been contacted, you will incur storage charges of £20 per full or part week. If you fail to accept delivery Aria reserves the right to cancel your order and retain up to 50% of your order value.
7. In-Store Returns Policy
If you are purchasing directly in one of our stores, you can return an item to us within 7 days for a refund, or within 30 days for a credit note or exchange. The return must be accompanied by proof of purchase.
Any items sold with a sale price are sold as seen and not returnable.
Your statutory rights are not affected.
8. Registered Details
Aria is the trading name of Gulhane Smith Ltd
Registered in England and Wales
London N1 1PN
Company registration number: 02117128
VAT registration number: GB 506017779